General Terms and Conditions

These General Terms and Conditions apply to all contracts for photography and videography services concluded between art trash GmbH (hereinafter "we" or "us") and the customer via the frame-for-life.com platform.

The presentation of services on our website does not constitute a legally binding offer. By submitting a booking request, the customer makes a binding offer to conclude a contract. The contract is only concluded when we expressly accept the booking by sending a confirmation email containing the photographer's details and meeting point.

The customer is obliged to arrive at the agreed meeting point on time (15 minutes prior to the session). Delays caused by the customer will be deducted from the booked shooting time. If the customer is more than 30 minutes late without notice, the session is considered canceled by the customer and subject to the cancellation fees. In case of bad weather, the photographer and the customer may agree on an alternative location (e.g., indoors) or reschedule the shoot if both parties are available.

Unless otherwise agreed (e.g., for Gift Cards), payment is due directly at the meeting location before or after the photoshoot. The applicable prices are those stated on the website at the time of booking.

The photographer retains the copyright to all created images. Upon full payment, the customer receives the simple, non-exclusive right to use the photos for private, non-commercial purposes (e.g., personal social media, private prints). Any commercial use, resale, or distribution requires prior written consent. Unedited raw files (RAW) are not handed over to the customer.

The customer acknowledges that photography and image editing are subject to the artistic freedom of the photographer. Complaints based on differences in artistic taste, choice of locations, or editing style are excluded and do not justify a refund. We are only liable for intent and gross negligence. Liability for simple negligence is limited to the breach of essential contractual obligations.

Gift cards are valid for one year from the date of purchase and can only be redeemed for the specific city selected at checkout. Cash payouts or refunds of gift card values are not possible.

Pursuant to § 312g para. 2 no. 9 of the German Civil Code (BGB), there is no statutory right of withdrawal for services related to leisure activities that are provided on a specific date or period. However, we offer a voluntary contractual cancellation policy. Details can be found in our Cancellation Policy.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

The law of the Federal Republic of Germany applies. If the customer is a consumer, the mandatory consumer protection provisions of the country in which the customer has their habitual residence remain unaffected.